Refund policy

At Bopfloofs, we highly value customer satisfaction. We ensure that all orders are processed and delivered as quickly as possible. However, please understand that external factors beyond our control (such as peak seasons, shipping delays, or carrier disruptions) may occasionally affect delivery times.

All customers are protected under our Buyer Protection & Refund Policy (“Refund Policy”) when purchasing from our store.

By placing an order with us, you agree to the terms outlined in this Refund Policy.

1. 60-Day Refund Policy (Non-Delivery Guarantee)

We offer a 60-day refund guarantee starting from the date of purchase.

You are eligible for a full refund if:

  • You do not receive your order within 60 days from the purchase date
  • Tracking shows no successful delivery to your address
  • The customer is not responsible for delivery failure (e.g. incorrect address)

Refund Processing Time

  • Refunds are processed within 3–4 business days after approval
  • It may take 5–10 business days for the refund to appear in your account

Lost in Transit

If the carrier confirms the package is lost during shipping, a full refund will be issued.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

If delivery fails due to incorrect customer information:

  • We may offer a reshipment OR refund
  • A shipping fee of $8.95 may be deducted

Carrier or Company Responsibility

If the shipping carrier or Bopfloofs is responsible for delivery failure:

  • A free reshipment will be provided
    OR
  • A full refund will be issued

2. Damaged or Incorrect Items

If your item arrives damaged or significantly not as described, please contact us within 30 days of delivery.

You must provide:

  • Photos or videos of the product
  • Order number
  • Supporting evidence if required

Resolution Options:

  • Full refund (for severe issues)
  • Partial refund (for minor issues)
  • Replacement or no refund depending on review

All decisions are made after internal verification.

3. Order Cancellation

Orders cannot be canceled once they have been shipped.

If you wish to cancel or modify your order, please contact us before shipment.

4. Lost or Stolen Packages

We are not responsible for packages marked as “delivered” by the carrier but reported as lost or stolen.

No refund or replacement will be issued in such cases.

5. Limitation of Liability

Our total liability shall not exceed the total amount paid for the product (including shipping fees).

6. Returns

If you are not satisfied with your order, you may request a return within 60 days of delivery by contacting:
support@bopfloofs.com

Return shipping costs are the responsibility of the customer.