Refund policy
Refund Policy
This Refund Policy applies to purchases made from Bopfloofs, operated by Echelon Rise Holdings LLC.
Returns
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return:
-
Your item must be unused and in the same condition that you received it
-
It must be in the original packaging
To start a return, please contact us at:
support@bopfloofs.com
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
-
Photos of the item
-
Your order number
We will resolve the issue by offering a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
-
Items that have been used
-
Items not in original condition
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
-
Refunds will be issued to your original payment method
-
Please allow 5–10 business days for processing
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, your order may already be processed or shipped.
Shipping Costs
Shipping costs are non-refundable unless the item is defective or incorrect.
Customers are responsible for return shipping costs unless otherwise stated.
Late or Missing Refunds
If you haven’t received a refund yet:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you still have not received your refund, please contact us at:
support@bopfloofs.com
Contact Information
For any questions regarding refunds or returns, please contact:
support@bopfloofs.com